lynn
10-11-2005, 09:25 PM
A friend of mine bought a pack of batteries and after she opened the package she noticed it wasn't the type she needed. She went back to the store hoping she could have it exchanged/returned but the store told her that after the package has been opened, they can no longer sell it so her request was denied.
This reminds me of a story a co-worker told me. Her boyfriend goes grocery shopping every week and buys pretty much the same thing every week (bread, egg, milk..etc). One week he noticed the bread tasted a little saltier than usual - he returned the following week and demanded for his money back and the store actually refunded him :shock: !!
Scenario number 3 - I was planning our Christmas party last week and I called several restaurants asking for their availability - one restaurant was the one where our Christmas party was held last year. They informed me that they are looking @ a buyout this year and therefore won't be able to accomodate us because we don't have enough people. I thought that was a reasonable explanation and took it at face value. I told a co-worker of mine why we can't have our Christmas party at the restaurants we attended last year and she literally picked up the phone and yelled @ person responsible for booking. She told them that we tipped very generously last year and that we had quite a big bill and why they had a sudden change in policy - to put it plainly, she wasn't just being demanding, she was being an "angry customer" blasting with full firepower. What happened in the end was the restaurant was kind of giving in to her demands but b/c they were booked on the days we wanted so that was the end of not.
So, what's the moral of these horrifically long stories?? It makes me wonder that perhaps in getting what we want as customers, maybe we should be more demanding and perhaps resort to yelling if necessary?? I've worked in customer service roles before and i understand the difficulty they face so when dealing with CSR, I try to be polite and reasonable and at times asking to see their supervisor but it's quite clear that being polite obviously doesn't get the job done. Any thoughts??
This reminds me of a story a co-worker told me. Her boyfriend goes grocery shopping every week and buys pretty much the same thing every week (bread, egg, milk..etc). One week he noticed the bread tasted a little saltier than usual - he returned the following week and demanded for his money back and the store actually refunded him :shock: !!
Scenario number 3 - I was planning our Christmas party last week and I called several restaurants asking for their availability - one restaurant was the one where our Christmas party was held last year. They informed me that they are looking @ a buyout this year and therefore won't be able to accomodate us because we don't have enough people. I thought that was a reasonable explanation and took it at face value. I told a co-worker of mine why we can't have our Christmas party at the restaurants we attended last year and she literally picked up the phone and yelled @ person responsible for booking. She told them that we tipped very generously last year and that we had quite a big bill and why they had a sudden change in policy - to put it plainly, she wasn't just being demanding, she was being an "angry customer" blasting with full firepower. What happened in the end was the restaurant was kind of giving in to her demands but b/c they were booked on the days we wanted so that was the end of not.
So, what's the moral of these horrifically long stories?? It makes me wonder that perhaps in getting what we want as customers, maybe we should be more demanding and perhaps resort to yelling if necessary?? I've worked in customer service roles before and i understand the difficulty they face so when dealing with CSR, I try to be polite and reasonable and at times asking to see their supervisor but it's quite clear that being polite obviously doesn't get the job done. Any thoughts??