Does anyone have any advice. I have already reported the company to the BBB. And I would also like to go the Attorney General in CA (if that is the correct office). We are talking about $1000 of my money they are holding... I recently signed up for Square.... and online Credit Card Merchant service. They sent me a free CC swiper. I took my first payment using their swiper... and it did not swipe. So I hand entered the number. I looked online at my account an was charged a higher merchant rate since I had to hand enter the amount. I contacted their email support and requested them to lower the merchant rate for that transaction. They sent me a generic response and a link to FAQ on getting a better swipe. I responded and said I already read the FAQs and I simply want to be reimbursed for the higher charges since the swiper does not work. They said "no, the rates are static regardless of the situation." I said "fine I will close my account as soon as you deposit my money into my bank account." She responded "Ok, when you are ready we will just need to verify you account info and I will close it for you." I waited two weeks for my money to be transferred into my bank account. I went through their online support and created a support ticket to ask why my money was being held. Their response was "We are busy with the holiday... perhaps after Thanksgiving it will be transferred." Then without warning the next day my account was closed and I received and email from the first support person telling me that should I ever want to open my account just let her know!! I responded that she "should not have done that since I still have money waiting to be transferred. Please reopen my account." No one will respond to my emails anymore, I have sent 6. And since my account is closed I cannot access the online support and my support ticket.