My Rant about Auto Insurance, Auto Storage, Louisiana and Life, In General

M

Me

Active Member
You know, I really love it when the storage company for my "totalled" car (the one I could have died in) sends me a bill for $486.08 for storing of said car, one month after the near fatal accident.

I find this particularly amusing because my insurance company cut me a check weeks ago for my poor Usagi. (Yes, they have purchased the dead car from me, and yet the storage company continues to pester me.)

Even more amusing is that whoever sent me this 'bill' checks the box, 'running condition,' the best of conditions for storing vehicles on this particular form, before mailing me this joke. (Can we say, front end collision? A cacophony of burning plastic, metal and oil curling into my nose and into the star filled sky, anybody?)

Still more amusing (yes still, more laughs) - I have faxed this storage company, TWICE (once when the car was mine, and once after the car was 'sold' to my insurance company) the necessary information to leave me the *censored* alone and deal with my insurance company instead.

Right now I just really, REALLY, want to get into somebody's face and yell, loudly. Wave my finger, even. Or, sneer.

I'm just mad. Really.

How do you deal business with these sorts of folk? I mean, honestly. I followed the silly little rules and I'm being asked for more money.

The storate fees equal the cost of at least three pair of high end tango shoes. :bouncy:

Any suggestions?
 
Have you talked to the insurance company? Sounds like their problem since it's now THEIR totalled car...
Disclaimer: I'm 19. What the hell do I know?
 
Its not your car so its not your problem.. Just forward the bills to your insurance company and ask them to please take care of their car. Each time also send a copy to the storage company and tell them that you forwarded the bill and to please deal with the insurance company directly.

Make sure you respond to every wrong bill though - don't skip any replies because the next contact you will get will likely be from a collection company. When they contact you send them a complete copy of all the forwarded bills and all the replies to the storage company.

I'm not a lawyer but thats what I would do.
 
This is the nonsense they are going to give you here. What day did the insurance company actually declare the car totaled? The storage place is going to say that you are responsible for the period of time between when the car got there and *that* date. You can't really blame them - if it is their policy to charge storage charges, they probably don't have any reasons for why someone shouldn't have to pay (like a hotel -- you book your room but you're sick in bed the whole time...the hotel still charges). But, it should be the entire responsibility of the insurance company.
 
Get in a good-and-pissed off mood, and get on the phone. Don't speak to the first person who tries to help, don't speak to their supervisor, speak to the supervisor's supervisor. When they ask you why (and they'll give you run around about it being 'procedure' that they have to help you before elevating) state your case in such a way that it makes it plain that there's nothing they can do to help.

The key is that you absolutely have to take complete control of the conversation from the get go. Before you say anything at all--ANYTHING--get their name (first and last), employee number or some such, direct phone number, supervisor's name, and supervisor's number. Do not let them interrupt you. End of story.

After you've gotten that, explain that you're ticked, it's not personal, and you're sorry they have to take the call. Then ask for their supervisor. And then go through the entire thing again...and ask for their supervisor.

Make sure you're dealing with someone who actually has the power in their job description to make the problem go away. Dealing with anyone else is just wasting your time. PROMISE them that if it doesn't get resolved, you WILL make a nuisance of yourself until it is fixed. Get promises as to exactly how, when, and by whom the problem will be fixed.
 
Oooh, Peaches. I like you. I'll hire you to deal with all my bureaucratic issues (step on them with those red-black heels, baby!).
 
Everything I know I learned from DH. He's the one to hire. It's disturbing to hear him deal with people. Especially since it's such a change from how he tends to be in real life, and it's even more of a change from how he was when I first met him. Now, particularly on the phone when he's ticked at something, he's...an a-hole. Very polite, never outrightly rude, but an a-hole nonetheless. He just doesn't have the time or the patience to deal with other people's stupidity costing him money.
 
Ah... lots of helpful information here. *takes notes* Thank you so much guys! I'll give 'em hell and let you know how it goes!
 
HOld on. I'm not sure you should loose your temper immediately. Companies such as this are dealing with people who loose their temper all the time and will not be either impressed or moved. Look, they probably have people-killing dogs in their yard at night - you yelling is going to make things more difficult.

Get the facts together first. Did you take the car yourself or was it towed there at the choice of the insurance company? Does your insurance policy cover towing and storage? At the very least call your insurance agent and ask if you are covered. If so, you will save a lot of stress and adrenalin.

If you are liable do as MQ advised: find out if there is a period between the original towing to the site and when the insurance company took responsibility that you might be liable for. If you are, there is no amount of yelling or anything else that will solve that. Your only recourse then, as I see it, is to get a lawyer. As it is, it does not sound worth while to take that step since, unless you have one anyway, the cost will just skyrocket.

So, my suggestion is to stay calm. Contact the insurance agent for the facts. Then deal with it from there.
 
LOL well I haven't called yet. Don't worry. ;)

If they wouldn't end up sending a collections agency after me I would just ignore all of this and wait for the appropriate person to hit the appropriate key.

But, I have to do SOMETHING.

I'm just going to keep it very minimal.
 
Me said:
You know, I really love it when the storage company for my "totalled" car (the one I could have died in) sends me a bill for $486.08 for storing of said car, one month after the near fatal accident.

I find this particularly amusing because my insurance company cut me a check weeks ago for my poor Usagi. (Yes, they have purchased the dead car from me, and yet the storage company continues to pester me.)

Even more amusing is that whoever sent me this 'bill' checks the box, 'running condition,' the best of conditions for storing vehicles on this particular form, before mailing me this joke. (Can we say, front end collision? A cacophony of burning plastic, metal and oil curling into my nose and into the star filled sky, anybody?)

Still more amusing (yes still, more laughs) - I have faxed this storage company, TWICE (once when the car was mine, and once after the car was 'sold' to my insurance company) the necessary information to leave me the *censored* alone and deal with my insurance company instead.

Right now I just really, REALLY, want to get into somebody's face and yell, loudly. Wave my finger, even. Or, sneer.

I'm just mad. Really.

How do you deal business with these sorts of folk? I mean, honestly. I followed the silly little rules and I'm being asked for more money.

The storate fees equal the cost of at least three pair of high end tango shoes. :bouncy:

Any suggestions?
Click to expand...
I'd pick up the phone and see if I could resolve the problem, if not, maybe make a personal visit. Business is often best done in person anyway.

We've all likely run into situations like this in life. It causes us angish, and that isn't fun, yet once we've chosen to take a deep breath and act to resolve the situation we can move on to better things. It's just part of life, and we can spend our energy in better directions when we spend less energy on negativity.
 
Ok, ok, ok, I confess ( ;) ) ...

I'm really live in southern Mississippi, not New England, and ... get this ... I'm Me's dance partner. :lol:
 
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